At ZxPay Services Pvt Ltd, we strive to ensure seamless transactions for all our users. Please read our Refund & Cancellation Policy carefully before making any transactions on our platform.
Once a transaction is successfully processed and the corresponding value is credited to your ZxPay account, cancellation or refund is not permitted. We encourage users to verify transaction details carefully before proceeding.
If you have initiated a transaction, and the amount has been debited from your payment instrument or bank account but has not been credited to your ZxPay account within 24 hours, please notify us immediately.
To raise a refund request, send an email to our customer support team at the email address mentioned on our ‘Contact Us’ page. Kindly include the following details in your email:
Our team will investigate the issue, and if it is confirmed that the amount was deducted without a corresponding credit, the refund will be processed within 21 working days from the date of receipt of your complaint.
Refunds, if applicable, will be credited back to the original payment method used during the transaction.
For further queries, please reach out to our customer support team through our official contact channels.